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FREQUENTLY ASKED QUESTIONS ABOUT ACCESSING LAB RESULTS ON THE WEB FOR CLINICAL LABS OF HAWAII, LLP (CLH)
How do I access the lab results web site?
Physicians need to sign up as participants. Ask your field representative for a demonstration and for sign up instructions. Once that is done, go to http://www.clhlabs.com and click on secured lab results. Sign on with your name and password. Your field representative will walk you through the whole process at appropriate time.
Can I access the lab results of other Doctors?
It depends. If you are listed as a referring or copy-to physician for an order, you can view results even if the originating physician is not a participant. However, a physician who you designate as a referring or copy-to physician for an order cannot access results unless s/he is a participant.
In addition, your practice can be set up as a group with any number of physicians or staff. All of whom can have access to the group's patient results.
How long are the results available on the website?
Right now there is no cut off date.
How much does it cost to sign up with CLH?
Access to the website is free. However, CLH does not pay for your subscription to an Internet Service Provider (ISP).
What tools do I need to access these sites?
You must have a computer with an Internet connection. Please use an ISP like Verizon, Oceanic, or Roadrunner (see the next question). The computer should also have the following software and computer settings:
Internet explorer 5.5x or higher with 128 bit Cipher strength. (Netscape is not supported)
Browser cookies must be enabled.
Acrobat Reader 5.x. or 6.x
Display setting: 1024 x 768 preferred; 800 x 600 minimal.
What are some local and national ISP Providers ?
National: AOL www.aol.com
MSN www.msn.com
Local: Hula Net www.hula.net
Lava Net www.lava.net
Oceanic www.hawaii.rr.com
* Physicians with Vantage Med Pacific (formerly Pacific Software) and Praxis software may contact their respective vendors for alternate secure broadband Internet connections.
How much does it cost for an ISP?
DSL and Roadrunner charges run from $40 to $60/month. Billing Service providers like Vantage Med Software and Praxis also offer broadband Internet connection with security protection and network support to their clients.
Who do I call if there is a problem with results or access?
Call the nearest CLH Client Service Department:
Oahu: (808) 677-7998
Kauai: (808) 245-5935
Maui: (808) 244-5567
(808) 242-2064 (after hours and weekends)
Hawaii: (808) 961-5812
Can the patients review their own results?
Not at this time.
I would like to customize the report format. Who do I ask?
Contact your CLH Field Representative.
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