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Client Services Representative
Job Summary
Provides accurate product and service information with timely resolution of issues to maintain total client/customer satisfaction.
Qualifications
- High School Diploma or equivalent required. College degree preferred.
- Minimum one (1) year laboratory experience required in a MT/MLT, LAS, or LA role, including knowledge of medical/laboratory terminology.
- Able to specify specimen requirements relative to type, quantity and quality (special requirements).
- Proficient use of computers with working knowledge of Company operated information systems.
- Strong problem-solving and decision making skills required.
- Passes company drug testing program pre-hire and thereafter on a periodic and/or random basis.
- Excellent organizational skills.
- Excellent English communication (verbal and written) skills, including by telephone.
- Demonstrated and proven ability/experience in accomplishments in all of our five core values:
- Shine.
- Team.
- Accurate.
- Respect.
- Standardize.
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