FREQUENTLY ASKED QUESTIONS ABOUT ACCESSING CLH LAB RESULTS ON THE WEB
How do I access the lab results web site?
Physicians need to sign up as participants. Ask your CLH marketing representative for a demonstration and for sign up instructions. Once that is done, go to
Secured Lab Results. Sign on with your name and password. Your CLH marketing representative will walk you through the whole process at appropriate time.
Can I access the lab results of other Doctors?
It depends. If you are listed as a referring or copy-to physician for an order, you can view results even if the originating physician is not a participant. However, a physician who you designate as a referring or copy-to physician for an order cannot access results unless s/he is a participant.
In addition, your practice can be set up as a group with any number of physicians or staff. All of whom can have access to the group's patient results.
How long are the results available on the website?
Right now results are stored for 13 months.
How much does it cost to sign up with CLH?
Access to the website is free. However, CLH does not pay for your subscription to an Internet Service Provider (ISP).
What tools do I need to access these sites?
You must have a computer with an Internet connection. Please use an ISP like Hawaiian Tel or Oceanic Roadrunner (see the next question). The computer should also have the following software and computer settings:
Internet Explorer 6.x or higher with 128 bit Cipher strength. (Netscape is not supported)
Mozilla Firefox 3.x or higher
Opera 9.x or higher
Acrobat Reader 6.x or higher
Display setting: 1024 x 768 preferred; 800 x 600 minimal.
How much does it cost for an ISP?
DSL and Roadrunner charges run from $40 to $60/month. Billing Service providers like Vantage Med Software and Praxis also offer broadband Internet connection with security protection and network support to their clients.
Who do I call if there is a problem with results or online results access?
Call the nearest CLH Client Service Department:
Oahu: (808) 677-7998
Kauai: (808) 245-5935
Maui: (808) 244-5567 | (808) 242-2064 (after hours and weekends)
Hawaii: (808) 961-5812
Can the patients review their own results?
Not at this time.
I would like to customize the report format. Who do I ask?
Contact your CLH Field Representative.